New in the 4th Edition
• Introduction of two new tools: for practitioners, assessing one’s degree of internal bias; for patients, an assessment of their impressions of “feeling heard”
• Contemporary research on healthcare’s growing awareness of inequitable care and our commitment to addressing inequities as a counseling mandate
• Discussion of transition from Family-Centered Care (FCC) to a blend of FCC and Child-Centered Care
• Expanded learning activities, discussion questions, and appendices
• Discussions and applications of cultural humility, new “Clinical Insights,” and additional vignettes
• Discussion of the effects of protective face masks on communication and perceived displays of empathy
• Clinical examples of shared decision-making dialogues and connecting with diverse populations
• Expanded Afterword with new discussions on professional resilience
• And more …